SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality for such a price. I took it without a remote control. It's all over. The phone keeps deliberately. Recommend product
I used not enough yet. Of the pluses: a small weight, the phone holds tight (do not be afraid, the Mount seems unreliable, but even when turning the phone does not fly out, it sits. Of the minuses: there is no paralon where there should be a nose, not critical due to the light weight, but still, whether anyone has a sensitive nose (I mean, with long use, can press on the nose, and maybe not press it, then I'll add it). Extra INFA: for normal experience in VR you need a phone with a full HD screen (I now have 1366x768), if there will be less, generally nothing terrible, but the same it's not cool. You will not be able to fully use the controller if you have an iPhone, Android is much more open system, it and the mouse with the keyboard supports (I think that the controller stick should should Android emulate the mouse), but iOS is not so good at it, the controller works on it, but not as planned, although I may not be able to understand it.
Came quickly for a week
Brought in a week, without damage, everything works on Hurray I'm happy. Recommend
Class piece, Sam lepshe to video Z yutuba yakshcho great phone, I recommend that you do not expect to come so soon.
In order to just try what it is, it will come down.
Ótimo
Everything is fine! All take from this store!
amei
Very good. My smartphone is very heavy so the VR weighs on my nose. Control have make a combination to leave the cursor. To get more clear VR, have go Google Cardboard and reads a QR code settings a glasses shinecon, who thinks the internet.
Very good came right can buy
Very good
Product very weak
Get the glasses. Bought to get acquainted with the virtual world. What to say! Took for the phone Redmi Note 9s, whether the phone is large or the quality of the screen should be better, but you can see the pixels and a little not clearly the image. It can affect the clarity of the film on the screen. There is also no QR code for glasses, as I read that you need to configure them on this code. The remote works, there are no batteries included, two Pinky batteries are needed. I will look for a code in the Internet and try to configure.
Arrived early
excelente headset, pra quem quiser uma primeira experiência com vr. chegou antes do prazo estipulado.
Cool, the effect is. I do not have enough adjustment of the wiring of the lenses that would make the image completely clear and not double) maybe it will be possible to increase a little, the good place is there. The nose gets tired quickly, all the weight on it, and there is bare plastic... Honestly, not critical, the quality itself as an expensive accessory, the plastic does not crispy, the phone keeps well, the remote should be used or adjusted. I recommend, 3D is definitely felt. (Checked on Roller roller roller coaster and shark)
For a very long time the goods opened a dispute after two months and immediately the parcel began to be tracked. On points, in general, everything is fine. I tried on the iPhone XR very much not even bad for my money. I tried on Xiaomi Redmi Note 8 Pro, worse, significantly. The feeling that the glasses are not designed for such a large diagonal. When you move your head around the edges, the image can double slightly. In general, the goods are worth their money, everything is fine. Joystick connected without any programs, works perfectly.
Very quickly came, thank you
Delivery 2 Weeks and 2 days All is well) as a gift put the holder for the phone. Thank you so much❤& Middot;
For a long time I could not deal with the control of the joystick already wanted to write a negative feedback. K and so for such a price everything is just super. It's a pity that good games are very little free.
Like, precise adjustments
Good product, my son. Thanks to the store.
In appearance, everything is OK. How to work did not try, bought as a gift. Packed well. Thank you Chinese friend!
Glasses are not very, pixels are visible, stickers on the joystick are made of very cheap components. Well, what did you want for such a price? Play and forget.