SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parfait
I came to Rostov region in 16 days. Everything is fine. But quickly, very quickly. Also the store put a gift.
VR O'zbekistonga 50 knots. Sifati yaxshi va yaxshi holatda was pretty good.
Not yet tried in the case, but in appearance-Super! Have instruction, all carefully packed
Fast shipping. Toy Works
Delivered intact, Packing Purp film. Instructions for Russian No. The child sits trying to figure out what and how.
Received.
The price is worth. But is very annoying volocar cell
For the money it's a nice little set. No complaints.
That's a great pribluda. For red mi 9 Pro is suitable. Only I put something under the phone, so that it would be further from the lenses. There is not enough regulator on the glasses themselves. On the nose a little presses, but not critical, you can submandate. With a joystick and glasses, you can touch the rules. Advise! And yet! The store put a gift! Cute) Thank you!
Excellent quality for such money, took for 415 rubles. Shipping fast. Satisfied. Compare with nothing, but in order to understand what VR is-quite norms.
Loved
Карабин в подарок.
The parcel came during, without damage, glasses class
Everything is fine, the remote works, the delivery is fast
llegada a Lima San Juan de Miraflores 3 semanas 2 días
very good and it holds up the mobile very tight.and.. and fast dispatch
If you have a big nose and close eyes are planted, it will not work. The problem with the landing can be solved by increasing the size of the foam spacer, but with the adjustment of the distance between the eyepieces I could not cope.
Blinded everything right and early loved
The kids liked it. This is still a toy) with a coupon for the action bought for 350R, for this price is straight well.
Still not tested, but arrived super fast, am clap to center the KSKS
Excellent. that's only the remote control I do not know how to apply yet. Since I run the video on the headphones.
Perfect identical to the description. Fast arrival
As described. I recommend the product.
The daughter was pampered and abandoned .... Looks good. You can have a little chat.